Privacy Policy

Last Updated: September 2026

Brave Steps Farm Limited respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you use our website, place an order, contact us, or interact with our services, and how that information may be used.

1. Who We Are

Brave Steps Farm Limited is a poultry and related-products business based in Port Harcourt, Rivers State, Nigeria.

Business Address: Chief G. U. Ake Road, Opposite Salvation Ministry, by Timber Market, Eliozu, Port Harcourt, Rivers State, Nigeria.
Phone: +234 915 428 6218 / +234 803 339 8664
WhatsApp: +234 803 339 8664

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

Personal Information

• Full name
• Phone number
• WhatsApp number
• Email address
• Delivery address
• Location or delivery information
• Account information

Order Information

• Products purchased
• Quantity and weight
• Order number
• Order history
• Delivery or pickup details
• Order notes

Payment Information

Payments may be processed through third-party payment providers. We may receive information such as payment status, transaction reference, amount paid, and payment date. We do not need to store your complete card details when these are processed directly by an authorized payment provider.

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders.
• Confirm payments.
• Arrange deliveries.
• Contact you about your order.
• Respond to customer enquiries.
• Provide customer support.
• Manage customer accounts.
• Maintain purchase and transaction records.
• Improve our products and services.
• Prevent fraud and unauthorized activity.
• Maintain the security of our website and systems.
• Send marketing communications where permitted and where you have provided appropriate consent.
• Meet legal, regulatory, accounting, or business requirements.

4. WhatsApp and Phone Communications

If you contact us through WhatsApp or telephone, we may use the information you provide to respond to your enquiry, process an order, provide customer support, or communicate about an existing transaction.

We will not ask you to provide sensitive payment credentials through ordinary WhatsApp conversations.

5. Payment Providers

Payments made through our website may be processed by third-party payment providers. When you make a payment, your information may be processed according to the payment provider's own privacy policy and terms. We only use payment information for legitimate business and transaction purposes.

6. Delivery Providers and Service Providers

Where necessary to fulfil an order, we may share relevant information with trusted service providers, such as delivery personnel, payment providers, technology providers, communication providers, or other vendors supporting our operations. Only information reasonably necessary for the relevant service should be shared.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about products, promotions, offers, or other Brave Steps Farm updates. You may ask us to stop sending marketing communications at any time. Transactional communications, such as order confirmations and important service messages, may still be sent where necessary to fulfil your order or provide the requested service.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

• Keep the website functioning.
• Remember preferences.
• Improve website performance.
• Understand how customers use the website.
• Improve our services and customer experience.

Some third-party services integrated into the website may also use cookies or similar technologies.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure. Customers should also protect their account credentials and should contact us if they believe their account or information has been compromised.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations. When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Ask questions about how your information is being used.

Some requests may be subject to legal, contractual, security, or operational limitations.

12. Children's Privacy

Our website is not specifically designed to collect personal information from children. We do not knowingly seek to collect personal information from children for independent marketing purposes.

13. Third-Party Websites

Our website may contain links or integrations to third-party websites and services. We are not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, technology, or legal obligations change. The updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

Brave Steps Farm Limited
Chief G. U. Ake Road, Opposite Salvation Ministry, by Timber Market, Eliozu, Port Harcourt, Rivers State, Nigeria.
Phone: +234 915 428 6218
Phone: +234 803 339 8664
WhatsApp: +234 803 339 8664