Terms of Service

Last Updated: September 2026

Welcome to Brave Steps Farm Limited. These Terms of Service govern your use of our website, online store, products, and services. By accessing our website or placing an order with us, you agree to these Terms.

1. About Brave Steps Farm

Brave Steps Farm Limited provides poultry and related products, including live broiler chickens, processed chicken, chicken parts, and ice blocks.

Business Address: Chief G. U. Ake Road, Opposite Salvation Ministry, by Timber Market, Eliozu, Port Harcourt, Rivers State, Nigeria.
Phone: +234 915 428 6218 / +234 803 339 8664
WhatsApp: +234 803 339 8664

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, weight ranges, and other information displayed on our website are accurate. However, product appearance may vary from photographs, particularly for agricultural and poultry products.

For live broiler chickens, prices are based on the weight ranges displayed on the website. The available weight ranges and prices may change depending on stock availability.

Processed poultry products are sold by kilogram unless otherwise stated.

3. Prices

All prices displayed on the website are in Nigerian Naira (₦).

Brave Steps Farm reserves the right to change product prices at any time. Price changes will not affect an order that has already been successfully confirmed at the previous price, unless the customer agrees to a change or the order cannot reasonably be fulfilled.

Delivery charges, where applicable, may be added separately during checkout.

4. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products. An order is considered accepted when Brave Steps Farm confirms the order through the website, WhatsApp, phone, email, or another official communication channel.

We reserve the right to decline or cancel an order where:

• A product is unavailable.
• There is an obvious pricing or product-information error.
• We are unable to fulfil the order.
• Payment cannot be verified.
• There is suspected fraudulent or unauthorized activity.

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with our refund process.

5. Payment

Customers may pay using the payment methods made available at checkout.

Payment must be successfully confirmed before an order requiring advance payment is processed.

Customers should not consider a payment successful solely because they have received a payment-page redirect or submitted a payment attempt. Payment confirmation is subject to verification through our payment provider.

6. Live Broiler Chicken Orders

Live broiler chickens are sold according to the weight ranges displayed on the website. Customers should select the weight range that best matches their requirements.

Because live birds are agricultural products, individual birds may naturally vary slightly in weight and appearance. We will make reasonable efforts to supply chickens within the selected range, subject to availability.

7. Processed Products

Processed chicken and chicken parts are sold according to the applicable unit or kilogram price displayed on the website.

Products should be handled and stored appropriately after delivery or collection.

Customers are responsible for promptly storing perishable products under suitable conditions after receiving them.

8. Ice Blocks

Ice blocks are subject to availability and delivery capacity.

Because ice is a consumable product that naturally melts over time, customers are responsible for providing appropriate storage conditions after receiving their order.

9. Delivery

Where delivery is available, the customer must provide accurate delivery information, including their name, phone number, address, and any useful directions.

Delivery fees and estimated delivery times may vary depending on:

• Delivery location
• Order size
• Traffic and road conditions
• Weather
• Availability
• Operational circumstances

A delivery estimate is not a guarantee of an exact delivery time.

Customers should ensure that someone is available to receive the order where required.

10. Pickup

Where pickup is available, customers will be informed when their order is ready for collection.

Customers should collect their order within the agreed collection period, particularly where the order contains perishable products.

11. Order Changes and Cancellations

Customers may contact Brave Steps Farm as soon as possible if they need to change or cancel an order.

Once an order has entered processing, been prepared, dispatched, or delivered to a courier or driver, cancellation or modification may no longer be possible.

Any refund resulting from a cancellation will depend on the status of the order and the applicable payment/refund process.

12. Returns, Refunds and Product Issues

Because poultry products and other food-related products are perishable, returns may be subject to specific conditions.

If there is a problem with an order, customers should contact Brave Steps Farm as soon as reasonably possible after receiving it.

Where appropriate, we may request photographs, order details, delivery information, or other evidence to help us investigate the issue.

Where a refund, replacement, or other remedy is approved, it will be handled through the applicable payment or business process.

Nothing in these Terms is intended to remove any rights that cannot lawfully be excluded under applicable Nigerian law.

13. Customer Responsibilities

Customers agree to:

• Provide accurate contact and delivery information.
• Provide accurate payment information.
• Use the website lawfully.
• Not attempt to interfere with the operation or security of the website.
• Not use another person's account or payment information without authorization.
• Check orders promptly upon delivery or collection.
• Follow appropriate storage and handling requirements for perishable products.

14. Website Content

The content on our website, including text, photographs, graphics, logos, designs, product information, and other materials, belongs to Brave Steps Farm Limited or is used with appropriate permission.

You may not reproduce, copy, modify, distribute, or commercially exploit our content without permission.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or modify the website for maintenance, updates, security, technical issues, or other operational reasons.

16. Limitation of Liability

Brave Steps Farm Limited will take reasonable steps to provide products and services as described.

To the extent permitted by applicable law, we will not be responsible for losses resulting from circumstances beyond our reasonable control, including major traffic disruptions, extreme weather, technical failures, payment-provider failures, power or network interruptions, or other events outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, or legal requirements. The updated version will be published on this page with a revised "Last Updated" date.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Federal Republic of Nigeria.

19. Contact Us

For questions about these Terms, an order, a product, or our services, contact us:

Brave Steps Farm Limited
Chief G. U. Ake Road, Opposite Salvation Ministry, by Timber Market, Eliozu, Port Harcourt, Rivers State, Nigeria.
Phone: +234 915 428 6218
Phone: +234 803 339 8664
WhatsApp: +234 803 339 8664